Contact Centre Services
We help businesses have better conversations with their customers every day.
Contact Centre Services
By integrating all of the functionality of a traditional contact centre, Unity4’s platform is able to deliver real time insights simply not available from competitors.
We pioneered the work-from-home model in the same year as the Sydney 2000 Olympics was on, and as many businesses are discovering, there are many nuances in having your team work from home or in outsourcing your calling to a third party.
Our contact centre services can give you the confidence that you are being professionally represented by an outstanding team and the necessary technology to underpin any challenge you can throw at them.
Outbound Calling
Outbound calling is a matter of getting lots of little things right:
- The right person
- The right technology
- The right message
- The right approach
- The right prospect
- The right data
- The right time
Inbound
We can manage all aspects of inbound calls across almost any messaging application you can nominate.
Our agents represent your business in a professional, timely manner, and the technology that underpins all of our work means that for a customer or potential customer, the experience is the same as dealing with one of your staff members in your location.
Facts at a Glance
Unity4 was established in 2000 and is privately held by the original shareholders
Over 1100 agents operating in the comfort of their own home across the 6 territories
Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!
The group has a Compound Annual Growth rate of 44.28 percent
Start a Conversation
We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.
Contact Us
If you are interested in employment, please go to the “Join Our Team” section of this site to apply.
Australia
PO Box 825
Surry Hills NSW 2010
P 1300 886 489
F +61 2 9475 0813
E info@unity4.com
New Zealand
PO Box 106494
Auckland City
Auckland 1143
P 0800 003 039
F +64 9 353 1563
E info@unity4.com
UK
SE211 e-Innovation Centre
University of Wolverhampton
Priorslee
TELFORD
TF2 9FT
P 0800 011 9610
M 07950 905 291
E info@unity4.com
Canada
C/O Cleveland Doan LLP
1321 Johnston Road
White Rock BC V4B 3Z3
P 1844 422 8409
E info@unity4.com
Fiji