• To deliver the true benefits of deploying remote agents Unity4 developed the proprietary tech platform that integrates the entire ‘people’ layer  
• Getting prospects to answer the ‘phone is hard, but it’s what happens after ‘Hello’ that is just as crucial

With over 20 years of experience working with clients across diverse industry verticals, Unity4 is dedicated to representing your interests. Our client account handling functions focus on leveraging our extensive knowledge and resources to achieve critical success outcomes, encompassing both quantitative and qualitative measurements.

Many of our Client Service Managers have backgrounds in fundraising and sales, ensuring they understand the in-depth challenges you face. They will apply Unity4’s insight tools and collective experience to effectively guide your project.

We Offer:  

• Practical knowledge and experience: Our team will identify the best way to implement and manage ongoing tele-fundraising programs with thoughts around approach, messaging, timing of touchpoints the lead journey, not just with the phone calls but with other channels including email and SMS.
• Technical Expertise: Our tenured IT team will apply their experience collaboratively with your team to design best practice Unity4 methodologies and the technical tools to deliver the outcomes both in revenue and cost of sale perspectives.  
• Regular Collaboration: Unity4 maintains open lines of communications with our clients. We also are committed to a regime of more formal regular contact to provide thorough updates.  
• The Weekly Work In Progress (WIP): Unity4 Client Service Manager and your program manager to meet either on the phone or in person, with at least one face to face per month. Unity4 will provide the review material pack covering off actions, latest reporting and results, comments, and feedback.   
• Quarterly review: Involving the Unity4 Client Service Manager and General Manager meeting to review the previous quarter results to budget, feedback, comments, areas for improvement and strategy for the upcoming quarter.      

Want to find out more?  

Unity4 launched in Australia in 2000, the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus.

Unity4 is still privately owned by the original shareholders.

Unity4 employs more than 800 people worldwide. All phone operators are hired on an employee basis, not as private contractors.

Unity4 and its successful 100% work from home model is a major global tele-fundraiser with offices in Australia, New Zealand, the United Kingdom, and North America.

The quality of our workforce is a key differentiator for Unity4, and one that has successfully navigated the current disrupted marketplace. Our business approach is strategically designed to deliver sales effectively in the post-pandemic “new normal.”